To Our Valued Loyal Guests:
 

We are re-opening on 9th September. We hope you are safe and well, I wanted to reach out to you to update you. The great news is that we can welcome guests back to Scotlands Spa Hotel

Although the world has changed unimaginably since March many things at Scotlands Spa Hotel have stayed the same. Our warm welcome, our commitment to making your stay enjoyable, and our luxurious bedrooms.

We are following social distancing, we have increase our cleaning frequency and our staff are wearing PPE. Please note we are not taking cash and purchases will have to be made with your credit\debit card.

We are taking reservations from 10th September and the hotel will accept bookings from Wednesday to Sunday. Rooms will be sold on a Bed and Scottish Breakfast basis. Payment will be taken from your credit\debit card 48 hours before you arrive giving you free cancellation upto 48 hours before you arrive.

Following the statement from our First minister on 07.10.2020, from 09.10.20 to 26.10.20 alcohol will not be served indoors, if you wish to drink alcohol we can serve you in our outside areas from 11am to 10pm daily and from noon to 10pm on Sundays

Rooms and Public Areas 
We request that you wear a face mask or face covering when you are in the public areas of the hotel. If you struggle to keep a social distance of two metres indoors then you should wear a face covering out of respect for others. We have complimentary Wi-Fi throughout all bedrooms and public areas. Please choose ScotlandsGuestWiFi and follow the instructions. The password is:1234567890 Check out is 11.00am but should you wish to arrange a late check out this can be available but will incur a small charge.  Reception opens at 8.00am but if you would like to make an earlier start or avoid the rush, we can arrange for your bill to be ready for settlement during the evening before your departure. 

For your comfort all guest, rooms and public areas are no smoking and no e-cigarettes, smoking areas are located outside in the garden area in front of the car park.  Guests are requested not to smoke in the entrance to the hotel.  Smoking in a bedroom or public areas will incure a £200.00 cleaning charge added to your bill.  For your safety we test our fire alarm on a Monday morning at 11.00am the alarm will sound for around 30 seconds. At all other times if you hear the fire alarm you should follow the hotel evacuation procedure, details of which are included in your bedroom folder. If the alarm sounds at any other time please evacuate the hotel by the nearest fire exit, the muster point is in the hotel car park.

Personal Emergency Evacuation Plan (PEEP) After you have settled into your room, please discuss any assistance you would require in the case of fire or personal emergency with Reception, so that we may help you in an emergency.

Covid-19 Changes 
To ensure your and our safety we have had to make a few changes. You will notice more signage around the hotel. We do ask that you socially distance where possible at 2 metres. We have 16 different hand sanitiser stations around the hotel and you will see we have screens at reception and other team members will be wearing gloves and face coverings. 

We have had to make changes in our bedrooms and to our housekeeping programme In the room we have had to remove a few things you will notice there are no telephones, to contact us from your mobile please call 01796 484900, our phones are manned 24 hours. We have also removed, luggage racks, information folders, tissue boxes, paper and pencils. Whilst these items have been removed they are still available should you require them. Please contact reception and we will deliver them to your door. There will be no daily housekeeping, if you are staying for more than one night and should you require any additional items again please contact reception and we will get them brought to your room. Please leave your used towels outside your room in the morning and our team will in turn deliver you fresh towels. 

We have public area cleaners going around the hotel keeping all of those touch points clean.

If you start to feel unwell 
I hope you have an enjoyable stay with us however if you start to feel unwell and you have any of the Covid-19 symtoms, running a temperature, have developed a continous cough or have a change to your sense of taste or smell, please stay in your room and contact us by telephone, dialling 01796 484900, we will then advise you what to do next.

Thank you for your support during these changing times, although these measures may mean a bit of compromise I hope that you enjoy your stay and I assure you we have been and are working tirelessly to ensure there is no compromise in our service standards or hospitality.

Brian Wishart
General Manager